General Condition
Information and reservations
You can request information or reserve an accommodation by sending us an e-mail or by filling out the on- line Reservation Form. If the accommodation is available and if you accept our proposal and want to confirm you booking, you'll need to pay the deposit within 48 hours (see Payments).
Payments
A not refundable deposit of 20% (unless otherwise stated) of the total cost of your accommodation must be paid in advance. We accept: bank transfers or international money orders. Upon receipt of your deposit, we will send you a confirmation of your booking with the complete address and telephone number of your accommodation. The balance must be paid to the host/hostess upon your arrival. Should your arrival time be delayed for any reason, kindly contact your host/hostess directly.
Rates
Rates are expressed in Euro and are daily prices (unless otherwise stated) and include linen and towels; use of fully equipped kitchen ; all utilities (electricity, gas, heating water); taxes; initial and final cleaning .
Cancellation
Should you be forced to cancel a reservation for any reason and at any moment after the booking confirmation, the following is our cancellation policy, to be accepted at the reservation time: Up to 20 days from the departure 20% of the total amount (losing of the deposit) 19 to 7 days from the departure 30% of the total amount Less than 7 days from the departure 50% of the total amount Our company reserves the right, after the booking confirmation, in the case of major problem, resulting in the property being rendered unsuitable for occupation, to substitute a property of similar/better standard and sleeping capacity. We will contact you immediately and offer you an equivalent/better alternative. If you decide not to accept it, or if we are unable to find alternative solutions, we will refund the full deposit.
Arrivals and Departures
Kindly we have to know in advance the time of your arrival for the check-in. Check-in is generally after 1 pm (13:00). For early arrivals, provided that you have contacted your host and that the accommodation is available earlier, you may arrange early check ins or leave your luggage until the accommodation is ready. Please contact your host/hostess a few days before your arrival to inform him/her of your estimated arrival time. Check-out is no later than 11 o'clock of the departure day. Late departures may also be arranged in advance with your host/hostess if the apartment is available.
